Transforming Customer, Vendor & B2C E-Commerce Operations
Transforming Customer, Vendor & B2C E-Commerce Operations
In today’s digitally driven business landscape, seamless collaboration and transparency between businesses, customers, and vendors is essential. However, most ERP solutions lack dedicated portals for external stakeholders, leading to inefficiencies, miscommunication, and lost business opportunities.
Enter SXC Business Suite’s Customized Web Applications
SXC Business Suite enables businesses to develop fully customized web applications, seamlessly integrated with the ERP, offering:
Customer Portals for order tracking, invoices, and self-service support.
Vendor Portals for procurement, payment tracking, and inventory visibility.
B2C E-Commerce Portals for direct online sales and automated fulfillment.
With real-time data synchronization and automation, these portals empower stakeholders while enhancing operational efficiency, giving businesses a competitive edge.
1. Customer Portals: Empowering Clients with Self-Service & Real-Time Insights
A Customer Portal integrated with SXC Business Suite enhances transparency, efficiency, and customer experience by providing:
Key Features of Customer Portals:
Order Placement & Tracking – Customers can place orders and track their status in real time.
Invoice & Payment Management – Access, download, and pay invoices securely.
Custom Pricing & Discounts – Customers can view personalized price lists and offers.
Support Ticketing System – Raise service requests and track resolutions.
Self-Service Account Management – Update contact details, payment methods, and order preferences.
Companies using customer portals report a 30% increase in customer satisfaction and a 25% decrease in support costs (Forrester Study).
2. Vendor Portals: Enhancing Supplier Collaboration & Procurement Efficiency
A Vendor Portal streamlines procurement, order fulfillment, and payments, eliminating manual follow-ups and paperwork.
Key Features of Vendor Portals:
Purchase Order Management – Vendors can accept, modify, and track purchase orders in real time.
Invoice Submission & Payment Tracking – Submit invoices and monitor payment approvals.
Stock Availability & Demand Forecasting – Get insights into upcoming demand to maintain inventory levels.
Compliance & Document Management – Securely upload contracts, certifications, and tax documents.
Vendor Performance Analytics – Track order fulfillment rates and service quality.
Companies using vendor portals reduce procurement cycle times by 40% and improve supplier relationships (McKinsey Report).
3. B2C E-Commerce Portals: Expanding Sales Channels & Automating Online Order Fulfillment
For businesses looking to sell directly to consumers, customized B2C E-Commerce portals integrated with SXC Business Suite offer:
Key Features of B2C E-Commerce Portals:
Seamless Product Listings – Display real-time stock availability and pricing synced with the ERP.
Customer Accounts & Personalized Pricing – Show special discounts, loyalty rewards, and contract pricing.
Automated Order Fulfillment – Orders placed online are instantly reflected in SXC Business Suite for processing.
Integrated Payment Gateways – Accept credit cards, wallets, UPI, and other online payments securely.
Multi-Channel Support – Integrate with Amazon, Flipkart, Indiamart, and other marketplaces.
AI-Powered Recommendations – Suggest products based on purchase history and browsing behavior.
Retailers using integrated e-commerce solutions increase sales by 30% and improve fulfillment speed by 50% (Gartner Report).
4. How SXC Business Suite’s Web Applications Improve Business Operations
Real-Time Data Sync – Updates across portals and ERP happen instantly.
Customizable Dashboards – Role-based access for customers, vendors & internal teams.
Multi-Device Accessibility – Works on desktops, tablets, and mobile devices.
Automated Notifications – Alerts for new orders, payments, and service requests.
Secure Role-Based Access – Customers, vendors, and employees see only relevant data.
Businesses integrating ERP-based web portals reduce operational costs by 25% and improve process efficiency (Deloitte Study).
5. Why Businesses Should Invest in Custom Web Portals Integrated with SXC Business Suite
Custom web portals enable:
Customers to self-manage orders, invoices & support requests.
Vendors to track purchase orders, submit invoices & improve inventory planning.
Expansion of sales through a fully integrated B2C e-commerce store.
Reduction in manual data entry, errors, and administrative overhead.
Enhanced customer loyalty and vendor relationships through seamless communication.
Companies using integrated customer, vendor, and e-commerce portals experience a 20-40% increase in business efficiency (Industry Research Report).
6. Final Thoughts: Future-Proof Your Business with SXC Business Suite’s Custom Web Applications
Investing in customized web portals integrated with SXC Business Suite allows businesses to:
Enhance customer satisfaction with self-service portals.
Streamline procurement workflows and vendor management.
Boost direct sales through e-commerce platforms.
Improve operational efficiency through automation.
Want to transform your business with custom portals? Let’s Talk! Discover how SXC Business Suite’s customized web applications can optimize operations, improve transparency, and drive growth.
👉 Schedule a Free Consultation Today
